Frequently Asked Questions

Print + Production

What is digital inkjet printing? Hoes does it work?

From the outside, a digital inkjet printer that prints on cans is a lot like many home or office paper printers - but on steroids. It can receive multiple digital files, and then queue them as print jobs without stopping. On the inside, things are different (very different). The cans will stop at five colour stations: white, black, yellow, magenta, and cyan. At each station, tiny drops of ink are delivered with precision to the surface of the rotating can, it then receives a partial ultraviolet cure.

After the colour stations, the cans make a stop at a varnish station where they either receive a full coat of varnish for a matte or gloss finish or a partial varnish. This allows specific elements of a can to receive a boost in shine and texture. Being able to run your fingers across the surface and feel it pop really adds to the experience of the brand. 

While this technology isn’t new, its application on cylindrical containers has only been introduced recently and is enabling Hart Print to personalize the beverage industry one can at a time.

Do you have more questions? Keep scrolling, chances are they will be addressed in our FAQ section

We currently print on 473ml (16oz) and 355ml (12oz) standard, 355ml (12oz) and 296ml (10oz) sleek cans.

In the future, we plan on including 250ml (8.5oz) slim cans as part of our offering, so stay tuned!

Yes we do! But with some minor limitations due to the technology.

Because the distance between the printheads and the can increases in the neck of the can, the precision at which ink is delivered to the can surface decreases. It can lead to the print looking slightly pixelated. 

To optimize the printing results, avoid text in the neck, defined images, crips patterns and secondary colours such as RGB.

We know our printer best, we CAN help optimize your art! Give us a call at 514-600-1090 or contact us by email and we can give you some tips based on your artwork.

Currently, we only sell silver lids (Consigné 5¢ QC, Consigné 20¢ QC, Recyclable, sans incision / vierges et US-10 State). Click here for more information on everything you need to know about our lids.

Our current lead times are 5 weeks. Our goal is to reduce lead times below 4 weeks, which will be easier once our second printer arrives this fall!!! Yahooie!

We will keep this section updated with our current lead times, so feel free to check in from time-to-time. We will also make sure to keep you informed through our newsletter.

Click here to view (and download!) all of our products information

Artwork + Design

Do you have a specific die-line (template)?

Yes we do! 

Select your format, download the template, open the PDF in Illustrator and get creative!

473ml Standard (16oz)

355ml Standard (12 oz)

355ml Sleek (12 oz sleek)

296ml Sleek (10 oz sleek)

No, we need artwork to be submitted using our Hart Print template, but don't sweat, our design team CAN adjust it for you. Send us your working file by email!

Please note that charges will apply.

Our design team at hARTLAB is here to help!

Give us a call at 514-600-1090 or contact us by email.

Please note that charges will apply... but it will be worth it!!!

Yes! Our design team at hARTLAB is here to help!

Give us a call at 514-600-1090 or contact us by email.

Please note that charges will apply

We live for that! Our design team at hARTLAB is here to help.

Let's talk! Give us a call at 514-600-1090 or contact us by email.

Please note that charges will apply

Don't fret! Our creative rock stars from the hARTLAB are here to help.

Let's talk! Give us a call at 514-600-1090 or contact us by email.

Please note that charges will apply... but it will be worth it!!!

Here's a quick video to help. How To: Preparing your file for submission to Hart Print

For additional help, contact our design team. Some fees may apply.

Dunnage Return

What is a dunnage deposit?

Hart Print is using plastic dunnage pieces, specially designed for beverage cans transportation. These dunnage pieces are expensive and we have to charge our clients for a deposit which covers the total cost of dunnage for each order. This deposit is reimbursed as a credit to the client when dunnage is returned back to Hart Print.

Hart Print thanks you for the effort of returning your packaging material and helping us maintain a sustainable operation free of waste and non-reusable materials.

Please take into account the following recommendations for the return of your dunnage:

  • Customers are responsible for coordinating the transport and covering the cost of the dunnage return.
  • Please print the PDF sent to your email and add it to your dunnage return. If your return does not include the dunnage return information, we will discount a CAD $50 processing fee from your dunnage refund.
  • Careful handling of the packaging material is essential to guarantee the reimbursement of your account.
  •  Dunnage must be clean, dry and free of debris to receive the credit. Returned materials that are dirty, wet or damaged will not be refunded.
  • It is also important that you store your packaging materials in a safe and clean environment (not in an open or outdoor area).
  • Please use strapping and secure pallets, frames and sheets for transportation. Sheets should be weighed down and secured between pallets and frames. Unstrapped or unsecured dunnage kits will not be accepted or credited. 
  • If the dunnage is not stacked safely for our operators to unload, Hart Print Reserves the rights to refuse the return. All charges associated with dunnage return refusal will not be the rresponsibility of Hart Print. 
  • Please refer to the image below for proper stacking instructions to ensure a succesful return of dunnage. 

Please share this information with the necessary staff within your establishment. Please do not hesitate to contact us if you have any questions or concerns.

DunnagePreparation